Frequently Asked Questions
General Info
Where is Innovative Physical Therapy located?
We’re in the heart of Mission Valley, San Diego, at 5030 Camino De La Siesta #220, San Diego, CA 92108. Our clinic is easy to reach from major freeways and offers free parking for all patients.
What are your hours of operation?
We’re open Monday through Friday, 7:00 AM to 7:00 PM, with flexible appointment times to fit your schedule.
How do I schedule an appointment?
You can schedule by calling (619) 260-0750, emailing [email protected], or using our online booking form.
Which payment types do you accept?
We accept most major credit and debit cards, checks, and cash. If using insurance, we’ll verify your benefits and explain any out-of-pocket costs before your first visit. Copayments and coinsurance are collected at the time of service.
When should I arrive for my appointment?
Please arrive about 20 minutes early to complete any necessary paperwork and prepare for your session.
Appointment Scheduling & Referrals
What happens during my first physical therapy appointment?
Your first visit includes a thorough evaluation: we review your medical history, assess your movement and function, identify the root cause of pain or mobility issues, and set personalized goals. From there, we’ll create a customized treatment plan.
What should I bring to my first appointment?
Bring your insurance card, photo ID, completed intake forms, and any relevant medical records or imaging. If you have a doctor’s referral, bring that too. A water bottle and towel are also recommended.
What should I wear to my sessions?
Wear comfortable, flexible clothing that allows full movement. Athletic wear or loose-fitting clothes work best. Closed-toe shoes are required for safety during exercises.
How long will I need physical therapy?
The length of your program depends on your condition, goals, and progress. Our therapists create personalized plans and monitor your improvement to achieve results efficiently.
Do I need a physician referral?
Usually, no referral is needed to start therapy at Innovative Physical Therapy. Some insurance plans may require it, and we can help verify coverage before your first visit.
My doctor referred me to another clinic—can I still come here?
Yes! A doctor’s prescription for physical therapy is generally valid at any provider. HMO or authorization-based plans may need extra steps, so call us to verify your benefits.
Services & Treatments
What types of conditions do you treat?
We treat a wide range of conditions, including musculoskeletal injuries, post-surgical rehabilitation, neurological conditions, vertigo, balance issues, osteoporosis, sports injuries, and chronic pain.
Do you offer sports physical therapy?
Yes! Our sports physical therapy programs focus on injury prevention, performance optimization, and recovery for athletes of all levels.
Do you provide pelvic floor therapy?
Yes, we offer specialized pelvic floor therapy to address conditions such as incontinence, pelvic pain, and postnatal recovery.
Can I come in just to check my exercises and form?
Absolutely! We offer exercise check-ins to ensure proper form, prevent injury, and help you maintain long-term results, even after completing formal PT sessions.
Insurance & Payment
Which insurance plans do you accept?
We accept a wide range of PPO insurances, including Blue Cross, Blue Shield, UnitedHealthcare, Cigna, Aetna, Health Net, Humana, Tricare, Medicare, and more. We also accept workers’ compensation plans from AIG, Travelers, Sedgwick, and Medrisk. If you don’t see your insurance listed, call us at (619) 260-0750 to verify coverage.
Can I use insurance for massage therapy?
Coverage varies by plan. Contact your insurance provider or call our office, and we’ll help verify your benefits before your massage appointment.
What payment types do you accept?
We accept credit and debit cards, cash, and checks. Payment is due at the time of service unless otherwise arranged.
Telehealth & Safety
Do you offer telehealth appointments?
Yes! For certain therapies, virtual sessions are available so you can continue your care from home.
What safety measures are in place for in-person visits?
We follow strict hygiene protocols, including frequent cleaning, sanitizing equipment, and social distancing measures to keep everyone safe.
Specialized Care
What neurological conditions do you treat?
We treat conditions such as stroke recovery, Parkinson’s disease, neuropathy, and other neurological disorders impacting movement and balance.
Do you offer treatment for vertigo or balance issues?
Yes, our therapists specialize in balance and vestibular rehabilitation to help reduce dizziness, prevent falls, and improve stability.
Do you provide osteoporosis physical therapy?
Yes, we offer programs to strengthen bones, improve posture, and reduce fracture risk.
Do you offer post-surgical or spine rehabilitation?
Yes, we create tailored recovery plans to restore function, reduce pain, and help you safely return to your daily activities.
Massage Therapy & Services
Can I receive massage therapy if I’m not a PT patient?
Yes! Our licensed massage therapist works with everyone, whether or not you’re undergoing physical therapy, to relieve muscle tension, reduce stress, and enhance wellness.
Can I use insurance for massage therapy?
Unfortunately no, however you can use your HSA or FSA plan. Contact us or your insurance provider to confirm before booking.
Can I check my exercises and form with a therapist after PT?
Yes! We offer guided check-ins to ensure correct form, prevent injury, and maintain your progress.