FAQ

FAQ

What does a physical therapist do?

Physical therapists are doctorate-level musculoskeletal experts who specialize in helping people improve their physical function and quality of life. In other words, we work with our patients to help them achieve their goals, whether that’s recovering from an injury or surgery, reaching a new athletic level, or minimizing pain.

How long will I need PT?

That depends on the reason you’re seeking care. We’ll work together to develop a personalized treatment plan that takes into account your specific needs. 

What will happen during my first physical therapy appointment?

At your first appointment, your physical therapist will discuss your health history, reasons for seeking care, and goals. The PT will then complete a thorough initial evaluation, assessing things like your balance, range of motion, and pain levels. Together, you’ll create a plan of care to assist you in meeting your goals.

What if my doctor referred me to a different clinic/facility?  Can I still choose Innovative Physical Therapy?

Absolutely! In most cases, as long as your doctor has written a prescription for physical therapy, it’s valid at any provider.

That said, additional steps may need to be taken for HMO and authorization-based policies, so give us a call and we’ll be happy to verify your benefits prior to your first visit.

What should I wear to my sessions? 

Wear loose, comfortable clothing that does not restrict your movement in any way.  Aim for athletic attire over jeans.

What should I bring to my first PT appointment?

Be sure to bring your completed intake form and insurance card.  We’ll need to take a copy of the front and back of your card to keep on file.

Do I need a physician referral before making a PT appointment? 

No.  Every state has some form of direct access to physical therapy, which means you can visit us first

What if I want to come in just to keep up with my exercises and make sure I have someone guiding me, making sure my form is correct?  What are my options?

We are more than happy to continue working with you as a private-pay patient/client. Please call the front office and ask about our Wellness Therapy rates.

Can I use insurance for Massage?

Unfortunately, we do not bill massage services under insurance. All massage therapy and wellness services are considered “cash pay” and do not use insurance billing codes.

Can I come in for massage even though I am not a Physical Therapy patient?

Absolutely! Our massage services are available to everyone.  Ask about our new client special.

Which payment types do you accept?

We accept credit cards, cash, and personal checks.  Please note that copayments and coinsurance will be collected at the time of service

Will telehealth be covered under my insurance policy?

To enable patients to receive continued physical therapy care during COVID-19, the State of California has recently mandated insurance plans that are licensed under the Department of Managed Health Care to cover telehealth services until further notice. To find out if your specific policy falls under this mandate for covering telehealth, contact one of our facilities and our front office will be happy to help.

When should I arrive for my appointment?

Please arrive at least 20 minutes head of your appointment.

For any questions related to insurance, please head to our insurance page!

More info on our patient forms page.